Which review do you believe this to be a duplicate of? Please provide the screen name, date, etc. This is a measure put in place to help identify fraudulent posts on the site, and in some cases we may determine that the review is not subject to removal even when the reviewer has not read your response. We ask that reviewers read your private response within 5 days. Please state your concerns regarding this review. Please do not buy a vehicle from this company. I was told he would be in the office until 6pm and I would receive a call back. I called Andy back, and left a voicemail detailing again what I had asked for him to accomplish and informing him I would be writing this review. He said he "couldn't get through to a person." So it's left to us to sort out ourselves again. She said this was unacceptable and asked him to speak with FedEx to fix the issue. This was nowhere near the conversation I had with him. He instead called my mother and informed her I could pick up the package tomorrow at a Walgreens. He assured me he would call me back directly. I was promised by Andy that he would arrange for me to pick up the package this evening and provide me a location where I could do so. In addition, no info notice was left telling me where I could pick up the package, or that I could sign to have the package left tomorrow at my address. I reached out a third time to both Colton and Andy who informed me an attempt was made and I was not here to sign for the title, despite not ever having been told I needed to be home to sign for it. I am now writing this Monday, nearly two weeks later, almost at the end of the month, and still have not received the paperwork I need to make an appointment with the DMV. The paperwork was not overnighted, as delivery was not attempted Saturday. After two more days, now the end of the following week (Friday), we called again, and were assured by both Colton and the sales manager, Andy, that the title and paperwork had been corrected and were being overnighted. We reached out to Art (sales) and Colton (with finance) and were assured again that the package would be overnighted. In addition to this, the paperwork did not arrive Thursday, Friday, or the beginning of the next week. Clearly the car had not been detailed or cleaned properly prior to our purchase. The next morning, I drove to work at the hospital, and reached into the pocket on my driver's side door, which to my surprise, contained an open, loose, razorblade, that I could have cut my hand on. At this time, we were also informed we could not have the title, despite having paid in full, and it would have to be shipped to us. We insisted on speaking directly with Colton to confirm this. We were told that the paperwork and the title would be overnighted to us by the following day (Thursday). We insisted this section was filled out with "nothing owed" prior to signing, and were also assured that the city and street address would be corrected on the paperwork. We asked if this was something Art could fix for us, and were informed "Art can't help you, you can only speak to Colton." In addition, there were suspicious blanks left on our paperwork under the "you owe" section. When the car arrived to our address, the paperwork had the incorrect street name as well as the incorrect city. At this point, we were no longer in the area and had no choice but to pay the additional fee, despite what was previously discussed. The following day, we were informed delivery would not cost $100, but would in fact cost $300. Again, we were assured delivery would be at no cost to us up to $100 at the most. We opted for this and decided about 30 minutes later, while still in the Hickory area, that we would like to purchase the vehicle and have it delivered. The car appeared to be as described, so we discussed purchasing and Art assured us that we would be able to receive free delivery of the vehicle, or at most, $100, for delivery of the vehicle to my home address if we did not make our decision before close of business. We met with Art, who showed us a used Subaru that we were assured repeatedly was in pristine condition. I drove 3 hours from my home in Virginia to Hickory, NC to look at another vehicle and wound up here towards end of day. Unfortunately this experience has been the latter. I drove 3 hours from my home in Virginia to Hickory, NC to look either exceptionally or abysmally. I rarely post reviews unless a company has performed either exceptionally or abysmally.
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